Data Protection Policy

Bk299 Privacy Policy — Your Data Is Our Responsibility

Every piece of your information at bk299 — from your name to your transaction history — is protected with the highest level of security. Find out exactly what data is collected, why it is collected, and what rights you have.

SSL A+ Certified 256-bit TLS Updated: January 2026 ~8 min read
Privacy at a Glance
Your data is never sold to third parties
Collected data is used solely to improve our services
You may request deletion of your data at any time
Payment information stored on encrypted servers
GDPR-Compliant Data Management Policy
Cookie usage details are disclosed

Data Protection Our Six Commitments

The key pillars of how bk299 protects your privacy

🔐
End-to-End Encryption
Every data transfer between your browser and our servers is secured with 256-bit TLS encryption. Hackers and third parties cannot intercept or read your data in transit.
🚫
No Sale of Data
Under no circumstances does bk299 sell or share your personal data with third parties. Except where required by law, your information is used solely for operating bk299's services.
🗑️
Right to Erasure
You may request the deletion of your account and associated data at any time. Unless required by law or AML obligations, all data will be deleted within 30 days.
🏦
Special Protection for Payment Data
bKash and Nagad transaction data is stored in separate encrypted vaults. No staff member can directly access this information — only partial details are visible during the verification process.
👁️
Transparent Data Usage
What data we collect, why we collect it, and how long we retain it — all of this is clearly laid out on this page. Nothing is hidden. If you ask, our support team is obligated to provide you with full details.
🛡️
Regular Security Audits
Every six months, a third-party cybersecurity team audits bk299's systems. Any vulnerabilities found are resolved within 72 hours. Penetration testing is conducted annually.
Last updated: 1 January 2026 — Next review: July 2026. Members will be notified by email in advance of any significant changes.
01

Introduction & Scope

Bk299 places the highest importance on your personal privacy. This privacy policy describes what data we collect, how we use it, and the measures we take to keep it secure. This policy applies to bk299's website, mobile app, and all digital services.

By using any bk299 service, you are deemed to have accepted this Privacy Policy. If you do not agree with any of its terms, please refrain from using the relevant service and contact us.

This privacy policy has been prepared in accordance with Bangladesh's data protection laws and international GDPR standards.

02

What Data We Collect

Bk299 collects three types of data — information you provide directly, information generated automatically, and information received from third parties.

Information you provide directly:

  • Full name, date of birth, and national ID number (for KYC verification)
  • Mobile number and email address (for communication purposes)
  • BKash or Nagad number (for payment purposes, only partially visible)
  • Username and password (for account security)
  • Content of conversations with the support team

Automatically collected information:

  • IP address and device type (for security verification)
  • Browser type and operating system
  • Time spent on each page (used to improve user experience)
  • Login time & location (for detecting unusual login activity)
  • Gaming transaction history (for dispute resolution and auditing)
Data Type Reason for Collection Required?
Identity Verification (NID) KYC & Age Verification Yes
Mobile Number OTP & Communication Yes
Email Account Recovery Optional
IP address Fraud Detection Automatic
Game History Dispute Resolution Automatic
Payment Information Transaction Processing Yes
03

How Your Information Is Used

Bk299 uses your data only for specified purposes. It is never used for unnecessary or unauthorized ends.

  • Service Delivery: Account management, transaction processing, and customer service.
  • Security Verification: Detecting unusual logins, identifying fraud, and protecting your account.
  • Legal Compliance: To fulfil Anti-Money Laundering (AML) and KYC obligations.
  • Service Improvement: Page performance analysis and user experience improvement.
  • Personalised Offers: Personalized bonus offers and game recommendations based on your preferences.
  • Contact: Notifications for important updates, security alerts, and bonus offers.

If you no longer wish to receive marketing emails, you can opt out via your account settings or by contacting support. Please note that security-related notifications cannot be disabled.

04

Data Sharing & Disclosure Policy

Bk299 does not sell or rent your personal information to any third party. However, limited data may be shared in the specific circumstances outlined below:

  • Payment Processor: Information required to process transactions via bKash, Nagad, and Rocket.
  • Game Provider: Anonymized gameplay data shared with providers such as Pragmatic Play or Evolution.
  • Cybersecurity Agency: Limited data shared to assist with fraud detection.
  • Law Enforcement: Disclosure of data pursuant to a court order or legal obligation.

In each of the above cases, bk299 ensures that the relevant parties comply with data protection agreements and use the information received solely for the specified purpose.

05

Cookie Policy & Management

The bk299 website and app use cookies and similar technologies. Cookies are small text files stored on your device. Below is a breakdown of the types of cookies we use:

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling mandatory cookies may cause certain features of the site to stop working.

06

Data Retention Period

Bk299 does not retain your data longer than necessary. Retention periods vary depending on the type of data:

  • Account information: Up to 5 years after account closure (AML legal obligation).
  • Transaction Records: Up to 7 years (in accordance with financial regulatory authority requirements).
  • KYC Documents: 5 years after account closure.
  • Support Chat Logs: For up to 2 years for dispute resolution.
  • Analytics Data: In anonymized form for 1 year.
  • Session Cookies: Deleted automatically when the browser is closed.

Data beyond legal retention periods is automatically purged — no manual action required.

07

Your Rights

As a bk299 member, you have the following rights over your own data:

👁️
Right to Know
To view the data we hold about you, submit a request — we will send it to you within 30 days.
✏️
Right to Rectification
If any of your information is incorrect, please submit a correction request through our support team.
🗑️
Right to Deletion
Data will be deleted within 30 days unless a legal obligation requires otherwise.
🚫
Right to Object to Processing
You may object to marketing communications or the processing of specific data.
📦
Right to Portability
You can export your data in a standard format (CSV/PDF).
⏸️
Right to Restrict Processing
You may request that data processing for specific purposes be temporarily suspended.

To exercise these rights privacy@bk299.betEmail us at or reach us via live chat.

08

Technical Security Measures

Bk299 employs multiple layers of technical security measures to protect your data:

  • 256-Bit TLS Encryption: All data transmissions are encrypted.
  • AES-256 Storage Encryption: Sensitive data stored on servers is encrypted.
  • Two-Factor Authentication (2FA): OTP protection for your account.
  • AI-Powered Fraud Detection: Suspicious activity detected in real time.
  • Firewall & DDoS Protection: Protection against external server attacks.
  • Regular Penetration Testing: Annual third-party security audits.

If a security breach occurs that puts your data at risk, we will notify you within 72 hours of the incident.

09

Child Protection Policy

Bk299's services are strictly for users aged 18 and above. We do not knowingly collect data from any minors.

  • Age verification is mandatory at the time of registration.
  • If an underage account is detected, it is immediately suspended and all associated data is deleted.
  • Parents can report any concerns regarding their child's data directly to our support team.

Parents seeking to keep their children away from online gaming can contact us for assistance through our Responsible Gaming View page.

10

Privacy Contact

For any questions, requests, or complaints regarding your personal data, please contact us:

Privacy Email
privacy@bk299.bet
General Support
support@bk299.bet
Live Chat Support
Available in Bengali 24/7

We typically respond to privacy-related requests within 7 business days. Complex requests may take up to 30 days.

Whenever this Privacy Policy is updated, we will always post the revised version with a new date on this page. For significant changes, we will also notify you by email.

Your Data Is Secure

Your privacy is safe at bk299 — join with complete peace of mind

Fully transparent policies, the highest level of encryption, and your data under your control — bk299 is always on your side.

No Data Sales 256-bit TLS GDPR-Compliant 24/7 Support

For gaming entertainment purposes. Please gamble responsibly. Not applicable to those under 18.

Responsible Gaming →
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